Customer Service Officer (FMCG) - Bali

Join JTE Recruit as a Customer Service Officer (FMCG) in beautiful Bali! This is your chance to work with a global MNC, enjoy attractive bonuses, and be part of a supportive team environment. Based in key locations like Canggu, Ubud, and Denpasar, you’ll play a pivotal role in ensuring customer satisfaction for a leading FMCG company. With a vibrant work culture and opportunities for growth, this position is perfect for someone looking to make an impact in the dynamic world of customer service.

As a Customer Service Officer, you'll be the voice of our company, handling customer inquiries, complaints, and feedback with professionalism and empathy. You'll use tools like Salesforce and Zendesk to manage customer interactions efficiently. This role offers a competitive salary and benefits, including performance bonuses, health insurance, and professional development opportunities.

If you're passionate about customer service and eager to work in a stunning location, we invite you to apply. Join us and be part of a team that values your growth and success!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and satisfactory resolutions.
• Use Salesforce and Zendesk to manage and track customer interactions and issues.
• Provide exceptional customer service by being professional, polite, and empathetic.
• Collaborate with the sales and marketing teams to enhance customer satisfaction and loyalty.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Maintain accurate and up-to-date customer records and documentation.
• Participate in team meetings and training sessions to stay updated on company policies and best practices.
• Contribute to the development of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, preferably in the FMCG industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools like Salesforce and Zendesk is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to travel and relocate to different locations in Bali as needed.

🛠️ Keahlian

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