Customer Service Representative - Titip Jepang

Join Titip Jepang as a Customer Service Representative and become part of a dynamic team dedicated to delivering exceptional service to our valued clients. Based in the vibrant city of DI Yogyakarta, this role offers a competitive salary range of Rp 1,250,000 - Rp 1,750,000 per bulan. As a Customer Service Representative, you'll be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism. Our company has been a trusted name in the logistics and shipping industry for over a decade, and we're looking for someone who shares our commitment to excellence and customer satisfaction.

In this role, you'll handle incoming calls, emails, and chats, providing prompt and accurate responses to client inquiries. You'll also assist in resolving any issues that may arise, ensuring a seamless experience for our clients. Our team uses a variety of tools, including CRM systems like Salesforce and Zoho, and communication platforms like Slack and Microsoft Teams. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

We offer a supportive work environment, opportunities for professional growth, and a chance to be part of a company that values its employees. If you're ready to take on this exciting challenge and make a difference in the lives of our clients, we invite you to apply. Join us at Titip Jepang and let's build a brighter future together.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats, providing prompt and accurate responses to client inquiries.
• Assist in resolving any issues that may arise, ensuring a seamless experience for our clients.
• Use CRM systems like Salesforce and Zoho to manage and track client interactions.
• Collaborate with the sales and operations teams to ensure all client needs are met.
• Provide excellent customer service, going above and beyond to exceed client expectations.
• Participate in team meetings and contribute to the development of customer service strategies.
• Maintain accurate records of all client interactions and updates.
• Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the logistics or shipping industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using CRM systems like Salesforce and Zoho.
• Fluency in both English and Indonesian languages.
• Ability to work well in a team and collaborate effectively with colleagues.
• Knowledge of basic logistics and shipping processes.
• Enthusiasm for delivering exceptional customer service and a commitment to customer satisfaction.

🛠️ Keahlian

Lowongan Terkait