Merchant Success Executive - Buku Warung (Tidore Kepulauan)

Join Staffinc Group as a Merchant Success Executive for Buku Warung in Tidore Kepulauan, Maluku Utara and play a pivotal role in driving merchant acquisition and business growth in the FMCG and telecommunications sectors. This is your chance to be part of a dynamic team that is transforming the retail landscape in Indonesia. As a Merchant Success Executive, you will be responsible for onboarding and managing merchant relationships, ensuring their success and satisfaction with Buku Warung's products and services. You will work closely with sales teams to identify and attract new merchants, and provide ongoing support to existing ones. This role offers a unique opportunity to work in a challenging and rewarding environment, with the potential for significant career growth and development.

At Staffinc Group, we are committed to fostering a culture of innovation, collaboration, and continuous learning. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that encourages professional growth. Located in the heart of Tidore Kepulauan, our office provides a comfortable and inspiring space for you to thrive. We are looking for a talented and passionate individual who is ready to make a difference in the retail industry.

As a Merchant Success Executive, you will be responsible for a wide range of tasks, including but not limited to, conducting merchant visits, providing product training, and resolving customer issues. You will also be involved in market research and analysis to identify opportunities for business growth. This role requires a proactive and results-driven approach, with a strong focus on customer satisfaction and relationship management.

📋 Tanggung Jawab Pekerjaan

• Onboard and manage merchant relationships, ensuring their success and satisfaction with Buku Warung's products and services.
• Conduct merchant visits to understand their business needs and provide product training.
• Work closely with sales teams to identify and attract new merchants.
• Provide ongoing support to existing merchants, including resolving customer issues and offering product recommendations.
• Conduct market research and analysis to identify opportunities for business growth.
• Collaborate with cross-functional teams to develop and implement merchant success strategies.
• Monitor merchant performance and provide regular reports to management.
• Stay updated with industry trends and best practices in the FMCG and telecommunications sectors.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in merchant acquisition, business development, or a related role in the FMCG or telecommunications industry.
• Strong understanding of the retail and FMCG sectors, with a focus on merchant success and customer relationship management.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with merchants.
• Proficient in using Microsoft Office Suite, including Excel and PowerPoint.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

🛠️ Keahlian

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